Return Policy for LaudiaHair.co.uk
Effective Date: 20/07/2023
At LaudiaHair.co.uk, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return policy to ensure a hassle-free experience. Please read the following guidelines carefully before initiating a return:
1. Eligibility for Returns:
1.1 Timeframe: You may return your purchased item(s) within 14 days from the date the item is received. To be eligible for a return, the item(s) must be received by us within this 14-day period.
1.2 Condition: The item(s) must be in the same condition as when you received them. Items should be unworn, unused, and undamaged with all original tags, labels, and packaging intact.
2. Initiation of Return:
2.1 Contact Us: To initiate a return, please contact our customer support team at info@laudiahair.co.uk within the 14-day return period. Provide your order details, reason for the return, and any relevant information to expedite the process.
2.2 Return Authorization: Once your return request is approved, we will issue a Return Authorization Number (RAN) and provide instructions on how to proceed with the return.
3. Return Shipping:
3.1 Buyer Responsibility: Buyers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
3.2 Proper Packaging: Please ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using the original packaging, if available, to maintain the condition of the product.
4. Refund or Exchange:
4.1 Refund: Upon receiving and inspecting the returned item(s), we will process your refund. The refund amount will be issued using the original payment as soon as possible.
4.2 Exchange: If you wish to exchange the item for a different size, color, or style, please let us know during the return process. We will guide you through the exchange procedure and any additional charges or refunds that may apply.
5. Non-Returnable Items:
5.1 Health and Hygiene: For health and hygiene reasons, certain items are non-returnable. These may include, but are not limited to, hair extensions, hair accessories, and personal care products. Please check the product descriptions or contact us for clarification before purchasing such items.
6. Damaged or Defective Items:
6.1 Quality Check: We take utmost care to ensure that all items are thoroughly inspected before shipping. If you receive a damaged or defective item, please contact us immediately with clear photos of the issue for prompt assistance.
7. Cancellation Policy:
7.1 Order Cancellation: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once an order is dispatched, the return policy will apply.
8. Contact Information:
If you have any questions or require further assistance regarding our return policy, please contact our customer support team at:
Email: info@laudiahair.co.uk
We strive to provide excellent customer service and will be glad to assist you with any concerns you may have.
Thank you for shopping with LaudiaHair.co.uk!